Info for students


What happens once I’ve applied?

We’ll contact you to arrange a time to meet with one of our team to discuss your study options and take a tour of the campus. Once you’ve been accepted into a course, we’ll issue your official acceptance letter and you can then apply for a student loan and/or allowance through Studylink.

Latest Prospectus

Download our latest prospectus here.

Class times & Duration

  • Classes for Level 2, 3 & 4 Qualifications run from 9am to 4pm Monday to Thursday, with Friday being a half day.

  • Level 5 & 6 Diploma Programmes are a blended learning model with a combination of on campus, online and self-directed learning to allow students more time before or after class to complete assignments. A standard week is made up of: 12 hours of on campus delivery Monday to Thursday either 9.00am – 12.00pm or 1.00pm 4.00pm. 8 hours of online delivery made up of 4 x 2 hour slots which are allocated to students. 20 hours of self-directed learning.

For more information please refer to the student handbook.


At New Zealand School of Tourism, we encourage you to be Work Ready, World Ready, so you’ll be expected to come to campus in corporate clothing.

Your Studylink course-related costs can assist you with the purchase of your uniform.

Student Handbook

Our Student Handbook has more information on:

  • What’s included and excluded from our programmes

  • Recognition of prior learning

  • Assessment procedures

  • Academic policies

  • Withdrawal, refund and complaints procedures

Download Student Handbook

How much does it cost to study at NZST?

Courses vary, for a list of domestic and international course costs (including CSSL) please contact us.

How can I study fees-free?

All New Zealanders who have completed less than half a full-time year of post-school education or training may be eligible to study fees-free to a maximum of $12,000. You can check if you’re eligible for fees-free study using the tool on the fees-free website. It’s a good idea to do this before applying for student support so you know whether to ask for a loan for your fees.

Are student loans and allowances available for my course?

If you’re a New Zealand or Australian citizen or a Permanent Resident then you can apply for a student loan and/or allowance via Studylink. Your Course Advisor will be able to help you with your application and answer any questions you might have.

Code of Practice for All Students

Fee protection

NZST operates under the strict NZQA student fee protection policy as required by the New Zealand Government. Student fees are protected in the unlikely event that NZST is unable to deliver a student’s tuition.

NZQA quality commitment

At NZST we are committed to offering quality learning. We are ranked as a Category 1 provider on NZQA’s EER rating which is the best rating possible for providers.

This means that we are on the highest tier of private tertiary educators and operate under a four year NZQA External Evaluation and Review (EER) cycle. NZST's most recent EER was in 2018, where we retained our Category 1 status.

Complaints procedure

In any instance when you’re not entirely happy, we want to help. If you have been unsuccessful in resolving the situation independently, you should talk to your Tutor/Trainer who is directly responsible for your pastoral care. They’ll talk through the issue with you and discuss a way forward.  Your Tutor/Trainer may need to seek further information or clarification in order to attempt to resolve the situation.  This could be from other students, the Team Leader, or in some cases the Campus Manager.  In all cases, you will be provided with information regarding the next steps and a realistic timeframe for an outcome.

If you’re not satisfied with this result, you can submit a formal complaint to the Campus Manager using the Student Complaint Form.  The Campus Manager will set up a formal meeting to investigate and assess your complaint, which you may bring a support person to.  Following the meeting, you will receive a letter confirming the outcome and any agreed next steps. 

If you’re still unsatisfied after submitting your formal complaint, the Campus Manager will refer your complaint to the Head of Operations.  The Head of Operations will discuss a resolution with you which may require you to attend another formal meeting with your support person.  If at this point your complaint is still not resolved to your satisfaction, you can request for your complaint to be appealed.

At all times, the staff member managing your concerns will discuss solutions with you and attempt to solve your issues. In extreme cases where a resolution is not found, you can contact the New Zealand Qualifications Authority (NZQA).  NZQA advises that students must make a genuine effort to resolve their concerns by following the organisation’s formal complaint process, before making a formal complaint to NZQA. More information can be found here




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